"Chaotic bookings, waiting times, and exhorbitant..."
About: Royal Stoke University Hospital Royal Stoke University Hospital Stoke-on-Trent ST4 6QG
Posted by m**********n
Although most staff well-meaning this new multi-million pound hospital is shambolic in it's operation. Parking for patients is minimal and fees exhorbitant with access to the main entrance for disabled and ambulances absolute chaos. Computerised allotted waiting times in clinics are never adhered to, and operations repeatedly cancelled at last minute. Substantial communication problems between staff add to the poor service, and (as in our case), a course of treatment that should have taken no more than two years has now exceeded ten and is still not completed! Inpatient treatment experienced was even worse, with failure by ward staff to adhere to prescribed pain relief regimes, and a culture of lack of proper ward routines and management. Prescribed Post-op urgent physiotherapy never materialised, and physiotherapists when contacted were taciturn and unprofessional. Overall, a hugely expensive and impressive facility extremely poorly managed, with predicted patient outcomes severely compromised by lack of organisation and professionalism.