"Fantastic care"

About: NHS Highland (Health) Raigmore Hospital / General Medicine

(as the patient),

I was recently admitted to Raigmore Hospital and felt I must praise the staff in both the GP practice, medical receiving unit and Ward 11. Having been unwell for 10 weeks I was admitted by my GP practice to Raigmore with chest pain. This turned out to be the result of a self limiting illness, albeit a long well. I felt I need to comment on the high standard of care, food and cleanliness.

It is all to easy too focus on a negative apsect in the situation. However given that I have a little understanding of the background processes that goes on to deliver care I needed to compliment the care and staff involved through my period of care.

Staff are working in difficult situations to get a balance between delivering care and meeting targets. Sometimes the target because the main focus. However staff in Raigmore were exceptional. Having worked in hospitals I have never seen so much attention made to cleanliness and keeping infections at bay. People often complain about the food but three meals a day which are healthy and nutritional does not warrant complaint.

Staff are working in stressful situations but the patient care I observed was neither complacent of below standard.

Thank you so much for my care.

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