"Dealing with deaf patients"

About: Norfolk & Norwich University Hospital / Ophthalmology

(as the patient),

I am profoundly deaf, I attended the eye clinic, I left the clinic with no idea of what is wrong, how long I can expect for it to get better & the pain to last, and what caused it. Also the nurse practitioner said I must contact by telephone...I am unsure if they were making fun of me by saying a deaf person should telephone them.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are very sorry to hear that our communication was poor during your outpatient appointment. We are part of the INTRAN partnership and can arrange for a sign language interpreter if this would help in future. If you are able to email our Patient Advice and Liaision Service, we will ask the clinic to give you the information you require in writing. Please contact PALS on pals@nnuh.nhs.uk

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