"Fast, efficient treatment for broken foot"

About: Burnley General Hospital

Arriving on Saturday 8th Nov unable to walk I was greeted by a friendly security guard who immediately got me a wheel chair so my husband could push me inside. When inside the lady on reception was also friendly and very efficient. Sitting in the waiting room for less than an hour was comfortable and there was a big tv to keep us entertained. The first nurse quickly assessed me and gave me paracetamol which helped with the pain. From then I was dealt with by a very efficient nurse practitioner who was kind and thorough. I was quickly sent to x-Ray, where I didn't have to queue and back to the nurse who bandaged my broken foot, made sure I was comfortable using crutches and organised a prescription of cocodamol for me and a trip to the plaster unit on Monday. Although it was a shame I couldn't be plastered there and then I have managed fine with the bandaged foot and the helpful leaflets given to me. Having not been to an a&e since a child, I couldn't be happier with the care and treatment I received. Brilliant all round.

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Response from Burnley General Hospital

Dear Cgb28 Many thanks for your feedback on your experience of our Urgent Care Centre at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Many thanks for commenting and best wishes for a speedy recovery Wendy Stobbs, Patient Experience Facilitator

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