"Heart attack & bypass surgery"

About: Royal Stoke University Hospital / Accident and emergency Royal Stoke University Hospital / General surgery West Midlands Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I had a heart attack on a Saturday. Thankfully very mild. In fact so mild, I wasn't actually sure I was having one! Not wanting to waste valuable NHS resources, and with adverts of people going to A&E who didn't need to in my mind, I simply called NHS direct. Once I had described my symptoms, they promptly called an ambulance.

However, after various tests, the ambulance crew decided I wasn't ill enough to go to hospital by ambulance. So I arranged a babysitter, and, as I don't have a car, a lift to A&E.

They did more tests, and decided I had had a heart attack. I was admitted, and spent three weeks in hospital, and had a quintuple bypass operation. I can't fault the care and attention I received, the only downside was waiting an extra 48 hours for test results, due to a delay that no one seemed aware of, and only when I continually questioned it, did anything get done.

I honestly think I would still be there if I hadn't continually bought it up.

But otherwise excellent care.

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Response from University Hospitals of North Midlands

Dear "Deafdoggie"

Thank you for taking the time to provide us with feedback about your experience of Royal Stoke University Hospital and the comment on the excellent care you received.

Please can you contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the delay issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes, UHNM Communications Team.

Update posted by Deafdoggie (the patient)

Thanks, please take away the main point, that everything was great really, but I have emailed PALS. Thanks again for the excellent care, facilities, and even food.

Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear "Deafdoggie"

Thank you for your feedback and I hope you are making a good recovery. Should you wish to discuss your experience with the ambulance service please do not hesitate to contact the Patient Experience Team on telephone number 01384 246366.

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