"Waiting Time For Treatment"

About: Birmingham Dental Hospital

When I visited the dental hospital which was about 3 years ago I was told that I was going to be seen again in 15 months. More than 15 months went past and I did not receive a letter for another appointment so I contacted the dental hospital to find out what is going on. After I successfully sent an email to them I received an appointment. I felt that some of the appointments that I had was a waste of time and they were unnecessary. My main concern is that I was put on the waiting list for treatment and I wanted to know if I am still on the waiting and how long I will have to wait because I do not want a repeat of what happened last time. I was told that I would be contacted to see if I still wanted treatment and I have not been contacted yet.

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Response from Birmingham Dental Hospital

Thank you for your comments and I am sorry you havent been contacted about your future treatment. I have asked a colleague to contact you to resolve this matter; however this will be dependent on locating you on the system based on the name provided in your feedback. Should you not be contacted by Wednesday 12th November, please contact our Customer Services Team on 0800 917 2855. Thank you for your patience in addressing your concerns. Kind regards Alison Last Associate Director of Patient Experience

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