"Praise for staff but appalling delay in transfer from Beatson to Crosshose"
About: Beatson West of Scotland Cancer Centre Beatson West of Scotland Cancer Centre Glasgow G12 0YN Crosshouse Hospital / General Medicine Crosshouse Hospital General Medicine KA2 0BE Scottish Ambulance Service Scottish Ambulance Service EH12 9EB
Posted by Sad sister (as ),
First of all I would like to praise all the staff who have been involved in my brother's care following his very recent devastating diagnosis and his care subsequent to this, both at Crosshouse Hospital in NHSA&A and at the Beatson NHSGG&C. The compassion and honesty that all staff have demonstrated to him and our family has been humbling, inspiring and truly appreciated. This includes portering staff, allied health professionals, doctors, nurses and ambulance staff. I should highlight that there is one nurse at the Beatson who is an exception to the aforementioned. However, we are realistic and recognise that there is likely to be at least one exception to the rule.
Hence, I feel saddened but compelled to send this in the hope that the obvious system failure can be investigated and improved to prevent any other families having a similar experience. My brother was due for transfer from the Beatson to Crosshouse hospital in November 2014. The ambulance was booked around 4pm and he was informed that the waiting time was expected to be 4-6 hours. Sadly and unbelievably, he was finally transferred 12 hours later, just after 4am, arriving at Crosshouse at 5. 15am. I'm sure you will agree that this is an appalling time to wait and is certainly not person centred or conducive to well being. Both my brother and sister in law had to endure an extremely distressing wait, fearing that his bed back at Crosshouse would be given away to another needy person as they were aware of the pressure on beds. We are still unclear as to why this has occurred, but being informed that "it is Friday night in Glasgow and there is a big football match on" did nothing to allay their fears. Nor does it provide a reasonable explanation for the distressing wait and the unnecessary anxiety caused, in what has already been one of the worst weeks our family has endured. We would be extremely grateful if this could be investigated further and for a response from the Scottish Ambulance service and the Beatson.