"Thank you to all the staff for looking after us"

About: Musgrove Park Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

I wanted to share our experience of the excellent paramedics, as my husband had such marvellous care. The ambulance crew ended up coming over to see us twice in the same night when my husband fell out of bed. The first time they came, they put him back to bed. But he fell again in the night, so they came back again. But this time he had pain in his hip, so they took him to Musgrove hospital.

There he had an x-ray, but fortunately his hip was fine. However, they also found he had a bladder infection, so they had to keep him in hospital for that. We’re so pleased they caught it, and it was a good job he went to the hospital.

Thank you to all the staff for looking after us. They are fantastic.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Other614

Thank you for taking the time to share your experience. I hope your husband is recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crews who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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