I received my referral letter yesterday. Being keen to get an appointment booked asap I called straight away only to be told by an automated message that the entire team was unavailable due to a training day. Slightly irritated that there was no divert to an alternative office or some other sensible backup system I decided to call back this morning. Low and behold, the office is also closed today due to 'essential IT maintenance'. I now have to wait until Monday to call, which I have been told (by another automated voice) to expect large waiting queues.
I'm all for training days and IT upgrades, but when they mean a service is unavailable for two days straight I find it rather frustrating. I've been referred for hospital treatment because I'm in quite a lot of discomfort and pain and now I'll be having to wait even longer to determine what the cause of said pain is. Not impressed at all
"Unavailable for two days"
About: Devon Referral Support Services Devon Referral Support Services Newton Abbot TQ12 4PH
Posted by Amberinoo (as ),
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