"Excellent standard of care in an accident"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was involved in a car accident last week on the M4. Although I only sustained minor injuries, I was extremely badly shaken by the incident. I am very thankful to the paramedic team, Tom and Chloe, who arrived so promptly and handled the situation so professionally. They knew exactly what I needed and is feeling and gave me the mental support that I needed. It was extremely beneficial and crucial at that point for me. Being a member of an NHS staff always on the giving end, it felt wonderful to be in the receiving end and knowing the excellent service you can rely on makes me feel extremely proud. Thank you.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Name Witheld

Thank you for taking the time to share your experience. I hope you are recovering well following your accident.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Tom and Chloe who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and location that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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