"Excellent care in A&E at Manchester Royal Infirmary"

About: Manchester Royal Infirmary / Accident and emergency

(as the patient),

I recently had to attend the A&E dept of Manchester Royal Infirmary after injuring my foot/ankle. I was pleasantly and politely received at Reception. I had to wait approx. 40 mins before I was seen by a nurse who promptly sent me for an x-ray. A porter was summoned to take me and he arrived within a couple of minutes. I was x-rayed immediately before returning to the main A&E department. A further wait was necessary before I was seen once more by the same nurse I'd met on arrival. We looked at my x-rays together then I had my ankle treated straight away with a dressing and bandages. In total I was in the dept. for under 2 hours. I was extremely impressed by the speed and efficiency with which I was seen, x-rayed and treated. Each and every member of staff was pleasant, sensitive and very helpful.

I had been concerned on arrival that I would have to wait hours before I was attended to as the dept. was very busy. This was not the case.

I wanted to contribute this positive experience of the hospital as so often only the bad experiences get all the publicity.

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