"excellent care"

About: Princess Royal Hospital (Hull)

(as the patient),

On the 28th April 2009 I went for breast screening to the mobile screening unit at the Princess Royal Hospital,Salthouse Road.HULL. My appointment was for 10.42 am but as I am nervous I arrived at 9.50 am hoping to get it over with as quickly as possible. On arrival I was put at ease by the wonderful staff and by 10.15am I was on my way home. The Ladies that run this mobile unit are to be complemented on their efficiency, kindness and understanding.

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Response from Engagement Section Assistant, NHS Hull

Dear Camberwell Thank you very much for the compliment you have paid to our Breast Screening Service. We are pleased to know that staff made you feel comfortable and reassured at such a stressful time. This service is provided by Hull and East Yorkshire Hospitals NHS Trust and we have passed your comments on to them so that they are able to inform their staff of your appreciation. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and should you wish to contact us our details are either NHS Hull’s Patient Advice & Liaison Service (PALS) on 01482 335409 or by email or our colleagues in PALS at the hospital trust on 01482 623065 or by email. Thank you once again for taking the time to provide us with your views on our services.
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