"Refereed to early pregnancy unit by GP (Horrible)"

About: Royal Bolton Hospital

i am really shocked at the way the staff are at Bolton. i was refereed by my doctor as i had a positive pregnancy test and had light blooding and a little bit of discomfort to my right side. i went to the early pregnancy unit the next day for a ultrasound. They had me waiting over an hour with a full balder which started to hurt i asked a member of stuff a rough time as it was hurting and it was past my appointment time. There response was you are next not sure how long i said im going to have to go to the toilet is it ok to have some more water. They said yeah so i drank a whole jug of water after 15 minutes they come back in the waiting room and asked me to do a urine pregnancy test just after drinking all that water which was wired as they didn't believe me or my doctor that i was pregnant. After i did the test they took me in to the scan room and she was stalling basically waiting on the urine test to come back. she did a 2 minute abdominal scan and said i couldn't really see your ultras. Then my test come back as negative so she said you have probably had a miscarriage sorry and sent me on my way. No help no advice no nothing just rude and refused to do the internal ultrasound. i left that hospital feeling silly and alone and still no understanding like they had no feeling. I went back to my doctor and she then did another test and it said positive so i didn't want to come back to Bolton so i went to bury hospital. The staff there where amazing and was shocked at how the staff at Bolton acted as if i was just another number in the system. Bury did all the collect scans and bloods and found out i was indeed pregnant and it was ectopic growing in the wrong place. if i had listened to the early pregnancy staff at Bolton hospital thinking i was not pregnant anymore or never was i might not be here now!! I really hope this doesn't happen to anyone else. I had excellent care and treatment from bury caught it early with the fast response .

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Response from Royal Bolton Hospital

OUr response has been delayed due to a technical hitch, but we'd like to reassure you that we have read and reflected on your comments. We were very sorry to hear of your experience. If you would like to discuss further please contact our Patient Advisory and Liaison Service on 01204 390193

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