"Really disappointed with my NHS experience"

About: The Princess Royal Hospital / General surgery

(as the patient),

I am really disappointed with my NHS experience.

I was scheduled to have surgery on a painful lump on my foot in April 2014. Due to a stroke, just over a week earlier, I was unable to have the procedure. I was given blood-thinning tablets and told to contact PRH once I had been taken off my medication and they would reschedule the foot operation.

I contacted the surgeons secretary in August (after being given the all-clear from the stroke clinic) and was told I would be put back on the waiting list. However since then, the surgeon has left PRH and I have heard nothing. (12 months after my 1st one! ) And now I have to wait for an outpatient appointment.

This is unacceptable as I am (and have been) in pain for over a year.

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Response from The Princess Royal Hospital

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital. Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned. Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail. The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01952 282888 or visiting their office near the main Entrance. They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp. Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

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