"I couldn’t thank them enough, they brought me back to life"

About: Royal Bournemouth General Hospital South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I suffer from diabetes, and recently the tablets I take didn’t agree with me. I rang the 111 service. Two paramedics from the ambulance service visited me. They were nice chaps and helped me out.

The treatment sorted me out – I want to thank them very much.

I was also at Bournemouth hospital for three months. They were so helpful and couldn’t do enough for me. I couldn’t thank them enough, they brought me back to life.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Height379

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the 111 service and ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Height 379

I am sorry to hear that you have been unwell recently and that you needed to call 111.

It is good to hear that the paramedics were able to attend and sort you out so promptly.

It was also good to hear that at your last visit to Bournemouth Hospital the staff who attended you were so helpful to you and able to re-vitalise your life for you.

I hope that your diabetes is now stable and you are feeling much better.

Kind regards

Sue Mellor

Head of Patient Engagement

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