"The worst designed hospital in europe"

About: Queen Elizabeth Hospital Birmingham

Had to visit a friend in ward 411, which from the car park appeared to be about 300 metres My Wife who was with me made a mistake so we ended up at ward 511 which I understand is immediately above 411. You would imagine that it would be a case of going down one flight of stairs to arrive at the correct ward, but no, we had to retrace our steps about 200 metres or so to do this. Why was the hospital not designed around the 3 elements with the reception and lifts in the middle of the structure. Did the person responsible for the design consider elderly people visiting relatives? I have spoken to other people about this and they all say the same thing - not fit for purpose. (Even the staff complain about the endless walking)

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very sorry that your experience has resulted in you feeling the hospital is not fit for purpose. The hospitals design was agreed after extensive public consultation to enable the co-location of the many specialties and departments of the former Queen Elizabeth Hospital, and Selly Oak Hospital. The Queen Elizabeth Hospital Birmingham was Birmingham’s first new purpose built acute hospital for over 60 years, and was built to ensure the best in care is provided to the people of Birmingham and surrounding areas. We do appreciate that this is a very large hospital site, and indeed is part of one of the biggest medical campuses in the world. To help reduce the difficulties faced by patients and visitors who often have mobility problems, we provide a free shuttle bus that circulates the site stopping at a number of pick up points along the way. We also have a golf buggy called the ‘Shuttlebug’ which can transport people with mobility difficulties between the car park and the main entrance. In addition to this, inside the main entrance we have a number of wheelchairs available for use, We also have Welcomer volunteers who are able to help patients and visitors find their way round the hospital – whether this is support for the visually impaired, or for those who cannot walk long distances. Our front of house teams are always more than happy to help. If you would like more details about the ways we can help you during future visits, please speak to our front of house team on the Main Information desk. Alternatively please make contact via our Patient Advice and Liaison Service (PALS) team who will be also be pleased to assist you. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful