"A & E Visit 25th Oct 2014 10.30am-12.30pm mixed..."

About: Calderdale Royal Hospital

The purpose of this review is to inform whoever it may concern about the mixed experience I received as a A & E Patient I had an accident training my horse the evening before and was in severe pain, could not walk, was in wheelchair - this was how I was processed: Upon arrival the lady behind the reception - was fabulous - I was emotional (trauma) and she was very understanding The Triage Nurse who collated details - was again really lovely, giving me painkillers, again very understanding The Doctor appeared cavalier in his approach, took the details and said he would not examine me until I had had an x-ray - we thought this was sensible. After producing the x-ray note for the radiographer, he said that the radiographer may balk at the request - we were puzzled (internal politics) The radiographer queried the note from the doctor and said it was too much, left me to discuss with doctor-upon her return she escorted me into the x-ray Room I was in severe pain - and was unable to put my body into the 'best' positions for some of the x-rays - at this the radiographer became frustrated saying that she had important patients to deal with, and needed to hurry up. I was made to feel less important, a nuisance- at this stage, and became upset. x-rays were completed and I returned to the doctor - who quickly looked at the x-rays and concluded 'nothing broken' told me to go home with painkillers and anti-inflammatories and to go to my GP if things got worse. The doctor did not examine me at all - we were puzzled - but left the hospital. On my way out I put the red disc into I would recommend this hospital to family and friends - and thought that actually this is giving the wrong information. Based upon my experience - where the doctor did not examine me, nor appeared to care or show interest, where the radiographer showed an apparent lack of patient care - I would not recommend your hospital. I did return to my GP (two visits) - who did examine me and confirmed severe torn hamstring - I am now being referred to a specialist tomorrow. So disappointed, that some of your staff are so lacking in patient interest and care .. I am a regular user of your hospital with my elderly mother … and our confidence is now quite shaken.

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Response from Calderdale Royal Hospital

We are really sorry to hear of your mixed experience, but extremely grateful to you for highlighting these issues to us, such feedback is always valuable to us. Obviously we are unable to respond to specific issues on this site, but if you would like us to look into the concerns you raise we would be happy to do so on your behalf. For us to do this, you would need to contact our Patient Advice and Complaint service on 01484 342825, 0800 013 0018, or by email to Patientadvice@cht.nhs.uk where our staff will be pleased to help.

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