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wonderful staff, top notch care

Story from nhs.uk

"wonderful staff, top notch care"

About: St Peter's Hospital (Chertsey)

from the start of my illness and through my two surgeries I have been more well looked after than I have in private healthcare. I was kept well informed at all times and the staff were obliging, friendly and polite. Apparently the gynaecological unit is one of the best in the country so I'm very please with the care I've received. Down sides- they're having work done at the moment which involves massive amounts of drilling being heard all over the site. Also, they'll call you in for morning surgery and tell you to be there by 7am sharp, however if you're a few minutes early you'll have to stand outside in the corridor. The admissions lounge should be open by 6.50 at least so patients have somewhere to sit.

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Responses

Response from St Peter's Hospital 9 years ago
St Peter's Hospital

Submitted on 27/11/2014 at 10:38
Published on nhs.uk on 30/11/2014 at 03:01

Thank you for taking the time to post your comments here. We are pleased to read of your positive experience of our gynaecology services, we are very proud of the service here. We would like to take this opportunity to apologise for the disruption to patients with drilling noise during our improvement works but we are doing our best to keep this to a minimum as we work hard to improve the environment within our hospital. We have passed your comments about the opening times of the admissions lounge to the team; at present it's not possible to open earlier due to the shift patterns of our staff. To date we haven't had any other complaints about this but appreciate your feedback and will make sure we keep an eye on this to see if there are other solutions, such as additional seating outside the unit, we need to put in place. Thank you.

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