"2 weeks in hospital"

About: Colchester General Hospital

An elderly friend of mine suffering with heart failure recently spent two weeks at Colchester General Hospital. He doesn’t have any close family and I am his next of kin. He was taken to hospital by ambulance after a fall and they treated him with utmost care. He then spent 10 hours in A&E, in which the doctors and nurses tried their best to stabilise him. That evening he was moved to EAU for the night, followed by almost two weeks in the Peldon ward. He is very scared of receiving medical treatment, which was one of my biggest concerns. Nevertheless, the doctors took all the time he needed to be reassured and alternative medication was discussed if the ones prescribed gave him undesirable side-effects. Since then he has been religiously taking his medication without too much anxiety of side-effects. All the departments he went through appeared extremely busy, but this did not at all impact on the care he required. Sadly, my friend’s medical condition is not improving, but the great care received in Colchester General Hospital made a real difference for him. Thank you!

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Response from Colchester General Hospital

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category. You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards Also, could you email me, using the reference “+ve Comment on RDEE4-Colchester General Hospital at 04/11/2014 21:12:35”, please so we can pass on your good wishes? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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