"Traumatic experience with GP"

About: Shropshire and Staffordshire Telford referral and quality service (TRAQS)

(as the patient),

My last experience with my GP was a traumatic one for me. My GP was very impatient with me, and actually said because I had been five minutes late for my appointment, I was being treated on an emergency slot, so he was not ready for ‘my stories’ His demeanour and tone was disheartening, and conveyed the message that I was some sort of a hypochondriac. He uttered rather hurriedly and in a dismissive manner that he would refer me to a specialist and called in another staff member and ordered that I was given a different doctor next time. I was dismayed by all of this.

The TRAQs team member that called me was kind. My appointment at the Manor Hospital went well. I am to undergo an EEG test to ascertain whether there is any trace of epilepsy as per my history.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Impact701

Thank you for sharing your experience with the TRAQS team.

I am pleased to hear that your experience of speaking to a member of the TRAQS team was a positive one and that your appointment at Walsall Hospital was a success and you are to undergo tests to enable your consultant to provide a diagnosis for you.

Howover, I am disappointed to read of your experience at your GP appointment.. If you wish to make a complaint your GP surgery should have a written complaints procedure, and you will find this at reception or on the practice website. As a first step, speak to the practice manager. You can also complain to the practice in writing, or by email.

Thank you again for sharing your feedback and we wish you all the best with your treatment.

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