"Lack of care in Canterbury A & E"

About: Kent & Canterbury Hospital / Accident and emergency

(as a carer),

My girlfriend who is epileptic due to a pre-existing situation was admitted to Canterbury A & E due to not being able to eat or drink for 4 days and passed out in the GP's office.

It took an hour and a half for a doctor to initially come and see her, I was quite surprised as a young female who was malnourished, dehydrated, had just had a syncope and is an epileptic, need to be seen as soon as they get to the hospital, anyone who is malnourished, dehydrated and had a syncope should be seen immediately when arriving to hospital! !

Further lack of urgency took place and after 2 canular attempts the third one was lucky and did not tissue, questions ensued surrounding background, actions and feelings, not one question about the pre-existing situation.

The situation got worse as the Dr's disregarded the answers provided by the patient, and made her feel like she was lying to them and appeared to make a diagnosis without informing the patient (NHS policy to do so) and moving out of A & E before leaving to go home for the day! This is not a system that cares for the individuals it cares for!

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for your feedback and I am sorry to see that you were unhappy about your girlfriends care. Please do ask her to email me and I am happy to talk with you both about your experience. My email address is Julie.pearce1@nhs.net

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