"You are doing a great job. Keep it up!"

About: Blackpool Victoria Hospital / Gastroenterology

(as the patient),

I came in for a gastroscopy today and the staff were very good, everything explained clearly and although this isn't pleasant the nurses did a really good job making it as easy as possible. Please let them know they are doing a great job and keep it up.

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Response from Simone Anderton, Deputy Director of Nursing, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Simone Anderton


Thank you for taking the time to leave feedback following your recent procedure here at Blackpool Victoria Hospital.

I am so pleased to hear that the staff took the time to explain everything so clearly and that the nurses made things as easy as possible for you. The Chief Nursing Officers 6’Cs vision: “care, compassion, competence, communication, courage and commitment” has become a fundamental part of everything we do in our Trust and it’s fantastic that staff were demonstrating these behaviors during your recent visit.

I will be sharing your kind comments with the staff involved, to encourage them to continue providing a high standard of care at all times.

With best wishes for the future,

Simone Anderton

Deputy Director of Nursing

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