"Unclean, unsafe and uncaring"

Wards were not cleaned properly, just up the middle. Visitor toilets were disgusting and there was no routine for cleaning shown in the toilets. Little was done after complaining. Unused beds and moveable "cages" littered corridors, making it difficult for porters to manoeuvre patients in wheelchairs or beds between departments, surely a fire safety hazard - no improvement after or acknowledgement of complaint. Consultant lacking in compassion when giving my husband his result of terminal cancer, no privacy - just stood at bottom of bed without even closing the curtains and no cancer nurse specialist present. At later appointment, which we requested, then gave my husband his poor prognosis without asking if we wanted to know what the prognosis was. We were told the results on 13th August, 10 days after VATS procedure and having been told that they were rushing results through and we should have them within 5 days! My husband should have been referred to the Birmingham Chest Clinic after we received results on 13th August, however, they did not receive referral until 17th September (dated 8th September) and after we had chased referral twice. This meant that the first appointment they could offer was 6th November. Altogether we would not wish to experience a further stay in Heartlands and would not recommend the hospital to anyone.