"Shocking Hospital"

I cannot even begin to put into words the general lack of care and concern at this hospital. Working in the care profession myself I am appalled at the lack of basic care and attention at this so called hospital. There are one or two amazing staff there but as for the rest well I'm lost for words. From the doctors,to the nurses either constantly on their phones,or reading or just ignoring patients. I sat in my dad's room one day and for over 14 mins could hear a man( who was supposed to be on one to one) constantly calling "help me" over and over. Only for the nurse to ge sat on a chair outside his room totally ignoring him. I could go on and on,but feel that if I put anymore they will know who I am....my parent unfortunately still resides there...and they are treated appallingly ...I have complained to cqc and am awaiting the outcome. Shoddy horrendous place that belongs in the dark ages!

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Response from Callington Road Hospital

I am deeply concerned to read your comment. Your comment was shared immediately with the senior locality management team so they could discuss this with the Modern Matrons. The things you have described are unacceptable and fall far short of the standards we expect from staff. I would be grateful if you could get in touch with the Patient Advice and Liaison Service so we can look into your complaint thoroughly. I would like to offer you my assurances that your relative’s care will not be negatively affected by complaining and I urge you to get in touch with us. We can be contacted on 01249 468261 or 0800 073 1778 or at awp.pals@nhs.net With best wishes Jo Collins PALS and Complaints Manager

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