About: Eastbourne District General Hospital

I went to Eastbourne A&E on Sunday 26th October with cellulitis even though I was seen quite quickly the doctor I saw gave me the wrong antibotics which I found out from my doctor on Monday which I was most unhappy about I felt the doctor at the A&E was not very caring I could hardly walk around my temp was 38.8 and I thought I might be kept in as I was home on my own as my mum and dad where away the doctor and nurse said they would do my inr as I was on warfarin but that was not done my doctors have been very helpful and when I went into mau with dvt and pe they were good but I felt very upset after visiting the A&E I feel the doctors could be a little more caring and of course the one I saw

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Response from Eastbourne District General Hospital

Dear Becky We are alarmed to read about your experience with staff in the A&E department at Eastbourne District General Hospital and deeply sorry to hear how upset you were. Our aim is always to provide a high quality and caring service to all our patients but this is clearly not what you describe. We would like to assure you that we take all comments like these very seriously and have forwarded your posting to the Head of Nursing and Clinical Unit Lead. We would like to look into what happened in more detail and would urge you to contact our Patient Advice & Liaison Service (PALS). It's important for us to identify who you saw so that we can look into this matter further. PALS can be contact on: 01323 435886 or by email at: esh-tr.palse@nhs.net. East Sussex Healthwatch are also interested to hear from service users about their experiences. East Sussex Healthwatch are your independent consumer champion for health and social care. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch by: Phone: 0333 101 4007 text: 0779 410 0409 email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk We hope that you feel able to make contact with us. Best wishes

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