"Surgical admissions unit"

About: The James Cook University Hospital

Had the most wonderful experience on the female sau. After been admitted on the ward by very competent nurses I was promptly seen by my anaesthetic nurse. She was abserloutly wonderful!! She was very understanding of my needle phobia and explained everything what would happen. She took me to theatre and knew exactly what to say and do to put me at ease. She was very knowledgable and a credit to the hospital. When I woke up in recovery I was looked after by a young male nurse. Again another very knowledgable nurse who ensured I was pain free and no longer felt sick. Thank you again!! The profession is lucky to have you. Please pass on my gratitude to these staff they really went beyond the call of duty to ensure I had the best experience in what was a distressing time. I would recommend this department to my friends and family 100 times over.

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Response from The James Cook University Hospital

Good afternoon Thank you for your feedback, regarding the care and treatment you received, during your stay on the Surgical Admissions Unit at The James Cook University Hospital. I am pleased to learn that staff were able to reassure you at what must have been a worrying time. I shall certainly forward your kind words to the staff involved, who, I am sure will be equally pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk, should you wish to pursue this. Many thanks again for your kind words. With best wishes Yours sincerely Mrs Karen Harwood Lead Nurse/Patient Relations Manager

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