"Obnoxious unhelpful staff"

This hospital is a disaster. There is only on central switchboard which makes it extremely difficult to reach anyone or find anything out .You get passed around arbitrarily by people who seem to have no idea of what they're doing and no obligation to help you with your enquiry. Staff on the wards are surly and disinterested, lacking in empathy and have a really bad attitude. I was trying to trace a family member who'd been hospitalised and I've been treated better trying to trace an umbrella left on a bus.

Story from NHS Choices

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Response from Hollywood Medical Centre

I am very sorry to hear of your experience of contacting Newtown Hospital. The Patient Relations Team would find it really helpful to discuss this further with you so that this may be looked into. If you would like to discuss this, please contact the Patient Relations Team on 01905 681517. Many thanks.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful