"eye clinic is badly run"

About: Broomfield Hospital

I have been attending the eye clinic for treatment for glaucoma for around 10 years now. Over the last couple of years the whole appointment and treatment system has got worse. 1. Recurrent appointments. The next appointment used to be made at the hospital immediately after the current appointment, Now, I am meant to receive a letter giving me an appointment. I have never received a letter on time, I have to ring up to get an appointment one or two months after the scheduled date. The last time this happened was this morning. 2. I was prescribed a third set of eye drops, but the consultant didn't write this down so on my next visit (late as usual) there was no record. Apparently we should bring our medicine with us since the written records are so poor. 3. The electronic time boards saying everything is running on time are a joke. On my last visit one of the other patients told a nurse they were broken and should be fixed. We all expect the appointments to be late. We all wait stoically. But having something saying everything is running on time just makes you think you've missed your name being called. 4. I could go on.

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Response from Broomfield Hospital

Thank you for the comments on our services. I have forwarded to the Lead Nurse for that area who would like to apologise to you if you email me your contact details. The eye clinic is one of our biggest clinics and at times delays for appointments can occur, we will look at how this is communicated to waiting patients. We are pleased that we have been able to move the clinic from C zone to A zone cutting down the distance patients have to travel and with patient feedback we will make further improvements to this service.

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