"They were professional, efficient and showed that they cared"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by North243 (as ),
Two weeks ago an ambulance came out to see my mum after a call to 111. The Ambulance team, Bruce and Teri really impressed me. They wanted to involve my mum at all times. Even though she suffers from dementia, they took the time to explain what they were doing and keep her informed. This showed me that they cared about both my mum and me.
They were very attentive to both of us and we were not left felling rushed. They treated my mum like a human being. It felt like when they were there we were all that mattered. They were professional and efficient and showed that they cared. I don’t think you can underestimate how important showing you care is for patients and those around them.