"Inpatient derwent suite"

About: Royal Bournemouth General Hospital

Well I have worked all my life in our fantastic nhs so you would expect me to have a positive view of my first experience as an end user . Having a hip replacement is no small undertaking . The whole unit ran like a Swiss timepiece. I walked to the theatre after showering and gowning up . The next thing I knew was I was I back on the ward all done and dusted . I had little in the way of pain and no nausea or indeed sleepiness after the anaesthetic . During my post op recovery I got to see for myself how attentive and chatty all the lovely staff were . It's nice when you get to gradually know them better as each dressing is changed or the next meal or medicine round comes through. .Whenever I pulled the chord for attention someone came to help straight away . I was asked frequently if I would like a hot drink . The physio were really good with me encouraging me to get up and on day 2 . I met several of the surgical team who were happy to answer questions . When I went home I had really clear paperwork about exercises and a hotline to ring - which I did on day 6 , I had a few questions which the sister listened very carefully to before responding with her own questions so I could tell she was thinking it all through and reassuring me .. My discharge package also included spare dressings for the nurse ( so there in no faff about getting the correct size ) injections to reduce thrombus risk,pain relief ,support socks and a stitch remover . So what about improvements ? Well that's hard I did have a funny sink that made an odd gurgling noise when toilet was flushed at the other end of the hospital ? - who knows . Anyway that became a source of amusement . My only other complaint would be that I no longer have an excuse for being grumpy ! The nhs is seldom out of the news and I have only taken a very personal and brief snapshot , but the picture I have is clear and is of a dedicated team of professionals delivering a first class service at the Derwent. Thanks to you all and keep on helping all those people who go through your unit day in day out . John

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Response from Royal Bournemouth General Hospital

Dear John Thank you for taking the time to give such a comprehensive breakdown of your recent experience with the Derwent Suite during your hip replacement. It is uplifting to all the staff when the efforts of their care and professionalism are recognised with such high regard and I am so pleased that you have had such a positive experience, with the exception of a gurgling sink. I will share your comment with the ward sister who I know will be delighted to share this with the rest of her team It is good to hear that the discharge pack and information given had everything you needed to transition from hospital to home and that the follow up support from the ward was considered and reassuring. I thank you again for your comment and wish you a speedy recovery and well for the future Kind regards Sue Mellor Head of Patient Engagement

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