"Fathers recent inpatient stay"

About: Conquest Hospital

My father was recently an inpatient on one of the medical wards. I must say he received very mixed care from the staff. Firstly he required a special bed as per his care plan, which after 24 hours was removed, we were told someone was in greater need than an 88 year old man. Only after repeated requests and being fobbed off and me telling them I'm a nursing sister, did it appear. The care was a bit hit and miss, one day I found he'd not been got out of bed all day and he was lying flat, not good for someone with a chest infection! He went into hospital fully continent but the ward insisted on putting a conveen on him, which has lead to continence issues, prior to his illness he was fully mobile, independent and still driving a car. When we told this to staff, to get them to encourage mobilisation, we were treated as though we were deluded! My biggest bug bear is the insistence in putting all patients in theatre gowns and pad and pants, visiting the ward as seeing all the patients dressed the same reminded me of pictures of Victoria workhouses. These people are all individuals and should be treated as such!

Story from NHS Choices

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Response from Conquest Hospital

The Director of Nursing and her senior team will be deeply disturbed to read your posting on NHS Choices about the 'mixed care' your father received from staff whilst he was an inpatient at the Conquest Hospital and particularly alarmed to read the detail of your observations. As a trust we are committed to providing a high standard quality of care which includes continually adjusting care to meet peoples individual needs whilst preserving peoples dignity at all times. We take comments from families and patients very seriously and therefore we are keen to talk to you and gather more detail. This will enable us to look into the issues you raise in greater depth. If you are willing to do this, we have a Patient Advice & Liaison Service (PALS) that can make these arrangements. PALS can be contacted on 01424 758090 or by email at: esh-tr.palsh@nhs.net East Sussex Healthwatch are also interested to hear about peoples experiences of services. East Sussex Healthwatch are your independent consumer champion for health and social care. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch by: Phone: 0333 101 4007 text: 0779 410 0409 email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk We sincerely hope that you make contact with us.

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