"Left Hand - Right Hand?"

About: Castle Hill Hospital

I was admitted to Castle Hospital in January after a major spine operation to remove a tumor. This was followed up with 5 weeks intensive radiotherapy (daily), 2 operations to remove separate halves of my thyroid (which could have been avoided with a blood test) and Radio Iodine treatment. At every stage the co-ordination of the treatment (inter-departmental) has been abysmal. The after care from MacMillan has been non-existent and the same for the hospital after care (do they have any?) We have never seen the same doctor/consultant twice. My wife has had to chase appointments, arrange scans etc. In particular the 'Junior' or 'Trainee' Sister on ward 31 was at best uncaring - at worst down right rude. I am currently awaiting a PET scan as there is a possibility of a new tumor on my spine, this was marked as an 'emergency scan' by the Consultant who saw us with a follow up 4 weeks later (earlier if he could get the scan earlier.) This seems to now be denied by the receptionist and we may have to wait even longer to find out if the tumor is active. On one occasion we were left waiting several hours in a waiting room when we came to discuss the results of a scan - only to be told that they did not have the results. I was left for 6 hours in a 'public' waiting room to await transport - this at a time when I had just undergone Radio-Iodine treatment and was instructed (I still have the paperwork) not to be in contact with the public!! I eventually got a taxi as I felt so ill. This Hospital really needs to sort itself out!!!

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk or Patient Experience (01482) 675189. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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