"High quality,personal care by professionals across..."
About: Blackpool Victoria Hospital Blackpool Victoria Hospital Blackpool FY3 8NR
Posted via NHS Choices
I took my five year old son today to attend an ENT consultation. From the outset, I was listened to and concerns I had were treated with understanding and respect. He was sent for a hearing test (to save time, rather than rearrange appointments, await results etc ). The test results were considered and an operation (minor) has been advised. Every member of staff-doctors, nurses, reception staff etc treated us with courtesy and concern. My son was greeted before me by everyone concerned, ensuring he was aware that he was the patient, and all my questions were answered, often within the delivery of information so I didn't need to ask! Despite us remaining at the appointment for two hours, (this was due to factoring extra tests in and ensuring all discussions were thorough and were professionally led),we felt that time was being used efficiently and would save repeat visits. Obviously, as a parent, I am anxious that my young son has to have an operation, but I am fully confident that he will be well cared for. I have a great deal of admiration for the dedication and professionalism of the staff, who toil daily for our benefit with little reward, financial or verbal! Thank you all concerned, we appreciate it enormously.