"Horrific nose bleed"

About: Northern General Hospital / Accident and emergency Royal Hallamshire Hospital / Ear, Nose and Throat

(as the patient),

I experienced a terrifying nose bleed at 4.30am on Sunday morning in late February. My husband called an ambulance which arrived in a few minutes and I arrived at Northern General Hospital at 5.30am. I was put on a chair in a cubicle with a bowl, a box of tissues and told to keep my head back and nip my nose tightly and was left there till 9.00am. By this time I was covered in blood, coughing up a large amount of congealed blood into the bowl and terrified. I am 79yrs old and never had a nose bleed, not even a small one. A nurse then decided to bring me an ice pack and I was eventually taken to another small room and attended by a man. I think he was a doctor but I’m not sure. I couldn’t understand what he was saying; I don’t think he knew either. Finally a young lady said I was being transferred to the Hallamshire as they didn’t have anyone to deal with ENT. I was disgusted, and wondered why I wasn’t taken there in the first place. However, the treatment I then received at the Hallamshire was excellent.

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Response from Practice Manager, Old School Medical Centre and Lowedges Surgery

We are sorry to hear of your experience in the Accident and Emergency Depratment at the Northern General Hospital. We take such comments very seriously. If you would like to discuss your concerns may we suggest that you contact the PALS Officer at the Northern General Hospital.

I'm writing this as part of a Practice Based Commissioning Consortium in Sheffield (PBC Consortia are a group of General Practices who group together to try and improve patient services). So although we are not directly responsible for the service at the Northern General Hospital we will be really interested to see if the hospital takes any notice of the concerns you raised.

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