"Customer care at its worst"

About: Essex

(as a parent/guardian),

My daughter attended Mersea Island Medical Practice for a smear test and was asked to book a blood test. Conversation:

Daughter: 'Id like to book a blood yes please"

Staff: "Well it wont be a fasting one as you're pregnant! "

Daughter: "No, I'm just overweight"

Unbelievable, and no apology!

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