"Very dissatisfied the doctor was rude"

About: Warwick Hospital

I had a choice of 3 hospitals to book an appointment I chose Warwick. The appointment was booked for over 2 months, on arrival the staff was friendly & helpful. While sitting in the waiting room one doctor came out she didn't sound very happy. She said to a member of staff that she had seen another doctors patient so now that doctor had to see one of her patients. When I was called I seen this female doctor she was rude from the start! Why have you come to this hospital we don't have access to your medical records so I cannot help you. Before I answered any questions she asked what do you expect from this visit ? My reply was that hopefully she could find out what is wrong with me with my condition. Her reply was that I'm being unrealistic even if she did have my records. She said I can take a look at you but I don't see the point! My reply yes take a look at me please. Had reflex & movement examination, walked about 1.2mtr if that. Was told at the end your fine you don't need crutches to walk. Don't I know my own body & pain threshold not only that my friends & family see me on a daily basis & can see how things affect me & see when I'm in extreme pain. Also how much my life has changed I was a extremely active person.

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Response from Warwick Hospital

I am sorry to hear of your poor experience. We would like to be able to investigate and fully respond. In order to do this though we will require further details to help us establish what happened with your care, therefore please could you contact our patient experience team on 01926 600 054.

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