"Poor A&E service"

About: Royal Preston Hospital

I went in with chest pain, rapid heart rate and abdominal pain. Initial treatment in triage was good and very prompt. Then the consultant I was passed over to was incredibly rude and abrupt. He didn't help what so ever, proceeded to belittle me and make light of my ill health. He then spoke out of turn to my husband, who was also upset and we decided to leave, without any help.

Story from NHS Choices

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback. I am sorry to hear of your experience and would welcome the opportunity to discuss your concerns in more detail. If you would be happy to do so, can I ask you to please contact our Customer Care Team on 01772 522521.

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