"Beyond the job specification"

About: Manchester Royal Infirmary

What extraordinary people your nurses are. I got in late - no disabled parking as ever so had to keep circling - and a senior nurse saw me exhausted in door. The nurse pushed my chair to the relevant department, sorted the parking and called the department matron. Overwhelmed with such kindness after having stressful and hate-filled disability experiences elsewhere, I was in tears. The nurse took me aside in their busy schedule and gave me their attention. And then the nurse practitioner I was due to see went out of their way to be kind. All of this in a day when they probably give unpaid overtime to get through all the demands. Such deep humanity and observation.

Story from NHS Choices

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Response from Manchester University NHS Foundation Trust

Thank you very much for your recent comment about the quality of care you received from the Manchester Royal Infirmary. In order for us to better respond to you, we would be grateful if you could indicate the clinic which you attended so that we can forward this comment to the Division concerned.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust