About: Newcastle-under-Lyme / Newcastle-Under-Lyme Social Services Newcastle-under-Lyme Newcastle-Under-Lyme Social Services Royal Stoke University Hospital / General medicine Royal Stoke University Hospital General medicine ST4 7LN Shropshire and Staffordshire Shropshire and Staffordshire Staffordshire and Stoke on Trent Partnership NHS Trust Staffordshire and Stoke on Trent Partnership NHS Trust Newcastle-Under-Lyme ST5 1QG
Posted by Special (as ),
Nurses, doctors and social workers don't seem to work together. Social care seems unable to give health care an accurate history.
What was good?
The patient went home with living aids they came in with (splint, drugs, phone, keys etc) - this is an improvement.
What was bad?
The drugs the patient took home were wrong.
The patient's care support workers did not follow the medical advice given by UHNS - in my view this put the patient's life in danger.
Health professionals did not follow the patient's GP request for an urgent review, this seemingly placed the patient at high risk.
Neither UHNS, primary care, SSTOP, nor social services acted swiftly when these issues were brought to their attention. It feels like it was covered up.
What could be improved?
Openness, transparency, admitting mistakes (everyone makes mistakes) but health and social services should try and put them right, not cover them up. Communicate with the 'whole team' currently supporting the patient so that the weaknesses in the systems in place can be identified and adjusted.
If the 'whole team' composition is found to be wrong by these investigations, correct that too. If this is not corrected the health and social care setting will fail - the impact will be on acute and emergency services. The one thing the patient does not want. The one thing the government does not want. The one thing the taxpayer does not want.
The complaints process - it is past tense, which means lessons are never learned.