This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Helpful staff at Guernsey House

Posted By Mantra158

"Helpful staff at Guernsey House"

About: Guernsey House / Primary care addiction service Sheffield (PCASS)

(as the patient),

The best bit about my appointments at Guernsey House is that the staff are helpful in answering my questions and taking care of my needs.

The worst bit is that it is difficult getting here as it is so far from where I live.

All in all, it is helpful for all my needs.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dr Roger Smith 14 years ago
Dr Roger Smith

Submitted on 09/06/2009 at 12:28
Published on Care Opinion at 01:00

This is a reply to all the patients attending Guernsey House who have sent us their opinions of the service we are providing. We will be replying to specific individual responses but felt a general response was necessary to show that we are not ignoring the excellent feedback we have had so far.

There have been many good things said about the service as well as some specific areas that can be improved, but the overwhelming theme on the negative side has been the clinics running late, people having to wait beyond their appointment time to be seen and difficulty accessing the service when things go wrong. We have noted these complaints and are looking at ways of dealing with them. The solutions will be posted on the website for discussion.

Please keep the feedback coming and encourage other patients to participate this is a vital link in improving the service. Thank you to all of you that have responded

Dr Roger Smith

Clinical Director

Primary Care Addiction Service (PCASS)

Guernsey House

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Patient Opinion 14 years ago
Patient Opinion

Submitted on 05/02/2010 at 16:20

Thank you for your posting, your commments will be well received we shall pass them on at the next staff meeeting.

We understand that for some of our service users our location is not convenient, you may wish to speak with one of our drug workers about alternative options that may be available to you or extra support you could get. You can do this by via reception at anytime.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k