"visit to outpatients dermatology and appointment..."

Firstly I was made an appointment that did not exist due to a new computer system. Having arranged an emergency holiday at work was phoned to say it would be arranged again the next day. Request made to contact on mobile as I work .however the call was made on my landline. Only received the message as my husband was off work. Secondly on arriving at the reception in outpatients I wad ignored for a number of minutes.The receptionist never acknowledged me the whole time she spoke to me. Thirdly I was given a form in the sitting down area to fill in about skin cancer. I was horrified to have to do this in a public area But the worst thing was seeing a consultant with absolutely no people skills. She appeared uninterested and was not very forthcoming with information about skin cancer. I had to extract the information from her. As my appointment implied I was to have minor surgery I was prepared for a biopsy only to be told I would be sent another appointment. So basically I was in the same position as when I saw my gp who did exactly the same examination 2 weeks ago. Also I when I was told my face would be examined fully but that was refused bluntly as my gp had not put it on the the referral. All I can say is I feel totally stressed about the whole experience and the system.