"Broadgreen Hospital Dermatology Communication"

About: Broadgreen Hospital / General surgery

(as a staff member posting for a patient/service user),

Recently I received the results of a biopsy from Broadgreen Hospital Dermatology, showing a BCC. I was told surgery would be needed and the operation would take place at Whiston Hospital. They explained a bit about what to expect and that the date of surgery would be sent to me shortly. I received a letter from St Helens Hospital with a date to attend the surgery.

On the morning of the surgery due in the afternoon, I phoned to get some more information about what to expect. I was then notified that the surgery would not be done that day but I still had to come through to St Helens Hospital for an appointment. I did so and saw a registrar briefly and was told my name would be added to the waiting list. I mentioned that I was expecting to have the surgery that day from what I had understood from Broadgreen Hospital Dermatology. The registrar said that I am not the only one that has raised this issue before.

Healthwatch Liverpool I

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Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Thank you for your comment. We are sorry to hear that you have some concerns. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the PALS team, they will be able to help. You can contact them by phoning 0151 706 4903/2265, via PALS@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265