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The biopsy staff couldn’t be any better

Posted By Optimum701

"The biopsy staff couldn’t be any better"

About: University Hospital Ayr / General Medicine

(as the patient),

The biopsy staff couldn’t be any better. I’m terrified of closed spaces, but the staff allowed my wife to sit near me, which made the whole process a lot more bearable.

I’ve also visited Ballochmyle Suite for my prostate where the staff could not have been any better. The way they speak to you, if I had to rate it I’d say 10/10.

I wouldn’t change anything about the level of care.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/10/2014 at 16:56
Published on Care Opinion at 16:57

picture of Eunice Goodwin

Dear Optimum701,

Thank you, thank you and thank you. It really is lovely to hear and I am very sure the staff will be delighted to hear it too.

I am not sure where you had the biopsy and I don’t mean which part of your body. (Sorry the old jokes are the best they say, you may not agree).

It would be really good if I could direct this to the staff you wish to thank but to do that I would need to know - was it a biopsy at an outpatient appointment, an biopsy at x-ray, CT, MRI or an inpatient appointment? Which service did you go to e.g. Urology? I can certainly let the Ballochmyle suite know and if you are able to let me have more details, I will be very happy to pass this to the team.

Thank you again for getting in touch and sharing your great experience, we value all feedback but I confess it is a joy to pass on the praise.

Kind regards,

Eunice

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