"Concerned about level of advice and help provided..."

About: Queen Charlotte's Hospital

My sister gave birth at Queen Charlotte's on the 21st October. I had a call from her in tears with the treatment she had received. I am sure she will make her complaints here. My complaint is for what I saw on my visit yesterday 22nd October. I found her with bottles Aptamil and trying to feed her baby. I asked why she was not breast feeding and she told me the baby was not latching on to her breast. I asked if a nurse had assisted her and she said no. She simply notified a nurse that the baby wasn't feeding and the nurse got her bottles of Aptamil. I was absolutely shocked to hear this. Which nurse would give a baby less than 24hrs old Aptamil without providing assistance to a first time mum to feed from the breast? I immediately called the nurse and told them to help her to get the baby latched on. The nurse was helpful and within 5 minutes of trying the baby finally latched on. Needless to say I stayed with my sister for a further hour and a half and requested assistance from the nurse again to help teach her how to breast feed. Why did it take a request from me before a nurse showed a new mum how to feed a baby? New mothers having feeding trouble should NOT be handed bottles of formula without repeated attempts of help from nurses to get babies to feed from the breast.

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Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is concerned to read your comments as we aim to ensure all new mothers receive appropriate care and support at this important time. We hope that your sister will contact our PALS service or a member of staff directly so we can addteress any concerns directly.

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