"Out patient Departments chaotic"

About: Manchester Royal Eye Hospital

Out patient clinics are roughly 2-3 months behind schedule. Expect to wait 2 hours after your appointment time and then get 5 minutes with a Doctor. Drugs were prescibed without taking in a holistic approach to the patient needs. When a scan was arranged the results were still not available after 5 weeks. I would call the MREH out patient clinics as chaotic & far inferior to the old eye hospital.

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope when you visited Manchester Royal Eye Hospital. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

Please accept our sincere apologies for your long wait in clinic and that the results of your scan were not available at your clinic appointment. Please be assured that the Management Team at the Eye Hospital monitor the waiting times very closely every day and make every attempt to divert resources to reduce waits if they possibly can. In addition the team are working on a number of initiatives to increase the number of clinics provided in an attempt to reduce waiting times across all of the hospital services.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they can discuss your specific concerns and experience with you.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust