"Left without my personal effects and clothes for 5..."

On Friday 17 October i was admitted to Knapp Ward at 07.30 for pre operation preparation. I changed into a theater gown and I put my clothes into one of the hospital green bags; I then waited until 12.00 hrs to be taken down to the theater. After coming out of theater I was wheeled to the kidney dialysis unit where I was to undergo four and a half hours of dialysis. When I got there my bags where not there as had been promised by Knapp Ward staff. During the course of the afternoon two attempts were made by the kidney dialysis staff to get my bags brought down to the unit. Neither was successful. I spent the afternoon in a gown with no books , phone, Kindle or any other form of entertainment. Eventually I came off dialysis at 17.55 and asked the staff if I was to be sent home in a theater gown. The Ward Clerk then very kindly offered to go to Knapp Ward to retrieve my cases, arriving back about 10 mins later. I am very unhappy about the way that I was treated by the staff of Knapp Ward who apparently twice said that they 'too busy' to bring my personal effects and clothes down to me. I cannot understand,if that was the case,why did they not get a porter to move the bags?