"app to see orthopaedic surgeon at ilkeston..."

About: Ilkeston Community Hospital

I was very satisfied with the speed of the appointment bearing in mind I am in excruciating agony, and as a result of the appointment I was told that the operation will be dealt with in the utmost urgency and when I chased this after 2 weeks I was told that it can take up to 3 weeks for the hospital at derby to receive the written letter from Ilkeston hospital but after another 2 weeks I was told that this had not been dealt with, I am extremely distressed after hearing this after still being in complete agony. As a result of this I have now been given an appointment for 2 weeks time but I have been left feeling disheartened after this experience

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Response from Ilkeston Community Hospital

Thank you for letting us know about the problems you experienced at Ilkeston Hospital, Orthopeadics. We are very concerned to hear them. I would be very grateful if you would contact (Patient Experience Team 01773 525119) to discuss what happened. We need to find out what caused the delay and what needs to be improved. I look forward to hearing from you. Lisa Hallam, Patient Support Officer, Derbyshire Community Health Services NHS Trust

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