"A good experience"

About: St Helier Hospital

I cut my foot badly and was advised to have it assessed at minor injuries. The lady at reception taking details could have been friendlier. I have been to this department before and was met by a rude receptionist, so I think this is something that can definitely be improved upon. Unfortunately I was waiting for over 2 hours before I was seen, however, when I was seen I saw the friendliest, most pleasant doctor. He was very friendly, avoided jargon and explained everything and why he wanted to do what he was doing. Being on a night shift, I would have expected him to be less than formidable, but he was cheerful. I must say I was very pleased when he asked if I had any questions at the end. Great at his job!

Story from NHS Choices

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Response from St Helier Hospital

Thank you for your feedback. We’re glad that you had such a positive experience with our doctor, but we take every aspect of our patients’ experience very seriously and would like to further raise your feedback concerning your experience at reception. To allow us to do this, could we please ask you to contact our Patient Advice and Liaison Services (PALS) team on 020 8296 2508 or by email at pals@esth.nhs.uk? Many thanks.

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