"Laparoscapy day surgery"

About: The Tunbridge Wells Hospital

After arriving at the hospital at 11am as arranged I wasn't taken into theatre until about 5.30pm! Lots of waiting around and very hungry as not eaten all day! That said, the aftercare was amazing, all the staff and nurses were so caring and helpful and were there as soon as you needed them. Felt safe the whole time. Thank you.

Story from NHS Choices

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Response from The Tunbridge Wells Hospital

Thank you for taking the time to leave feedback on your experience during your admission for day surgery in August. We were very pleased to learn that overall you felt well cared for and safe. We note your comments about the long wait to go to theatre on the day and have forwarded these to the management team responsible for the service. We value all patient feedback and use this as part of our regular reappraisal of services. Thank you for bringing this to our attention. Kind regards, The PALS Team.

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