"Accident and emergency dept"

About: Royal Blackburn Hospital

I fractured my wrist in September 2014, I want to pass on my thanks and appreciation to all the departments involved in my recovery, the surgeon , nurses and currentlly the occupational therapy department. I have been dealt with in a professional manner always ,i am aware of staff shortages and the pressure staff are under but can only can only praise their care.

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Response from Royal Blackburn Hospital

Dear Ms Crook Many thanks for your feedback on your experience of our Accident and Emergency service, surgical and Occupational Therapy departments and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the teams concerned who will be really pleased to hear your comments. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Many thanks again and best wishes for a continued recovery Wendy Stobbs, Patient Experience Facilitator

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